All of our folks are interviewed and have passed a detailed nationwide background check. Only the qualified and experienced end up working as a Maids + Mojo cleaner.
We have three levels of security in place. First off our booking page is protected by extended validation SSL. Secondly, our booking form has it’s own layer of 256 bit security. Third, credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very very seriously.
Yes, they do! Once we’ve identified qualified applicants, we run a detailed nationwide background check during our pre-screening process.
If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it. That’s our promise to you!
At Maids + Mojo, we handle a lot but there are a few exceptions.
BIOHAZARDS:
For everyone’s safety and sanity, we don’t handle:
– Bodily fluids or infectious materials (including blood, vomit, or feces)
– Biohazards
If these are present, we reserve the right to pause or decline the service and recommend a specialized biohazard cleaning provider.
GENERAL:
Services we don’t offer at this time as our focus is on high-quality residential cleaning (vs industrial or specialty services):
– Carpet or rug cleaning
– Upholstery or furniture cleaning
– Deep tile or grout restoration
– Post-construction or renovation clean-up
If you’re ever unsure whether something’s included, just reach out. We’re happy to clarify before booking!
The hourly service is for custom, non-standard requests that fall outside our regular flat-rate cleanings – such as targeted spot-cleaning, one-off room cleaning, or special tasks by request.
Hourly services do not replace full-service standard, deep, or move-in/out cleans. If you’re not sure what you need, just reach out to use. We’re happy to help guide you to the best fit.
Note: This service requires a 3-hour minimum to ensure fair pay to our teams and to account for travel time within the DMV and Baltimore County areas.
A Move-In/Out cleaning includes everything in our Deep cleaning, however the expectation is that the home or apartment is completely empty of furniture and personal items. This means that all cabinets, drawers, closets, and large appliances must be empty.
More specific information on what’s included in each cleaning type is available here: https://maidsandmojo.com/cleaning-checklist/
A Deep cleaning includes everything in our Standard cleaning, plus wiping down baseboards, blinds, and cleaning inside large appliances. Any additional items can be selected as Extras on the booking form when you select your service.
More specific information on what’s included in each cleaning type is available here: https://maidsandmojo.com/cleaning-checklist/
A Standard cleaning takes into account everything that involves cleaning a home or apartment. This includes cleaning/vacuuming/mopping floors, cleaning bathrooms, kitchen, living room, dusting, etc. Any additional items can be selected as Extras on the booking form when you select your service.
More specific information on what’s included in each cleaning type is available here: https://maidsandmojo.com/cleaning-checklist/
Unfortunately you cannot apply discounts or credits to a past appointment that is already completed. Please ensure these are added either during booking on the booking page or in your account prior to your appointment.
Bookings will be automatically scheduled at the cadence specified at checkout unless your plan is changed or bookings are rescheduled. Payment will be charged at completion of each booking.
For recurring bookings: There is a $99 fee if your plan is terminated earlier than the commitment period, unless the service does not live up to our Happiness Guarantee.
For one-time bookings: Bookings can be rescheduled or cancelled for 100% refund with at least 24 hours notice; 75% refund with at least 4 hours notice; 50% refund for notice less than 4 hours
We periodically offer discounts to both new and recurring customers, so when you see it, take advantage! Here’s how you can apply one to a future appointment:
At booking: Enter the code in the Promo Code box on the right hand side of the booking page, then click “Apply.”
After booking: Logg into your account and click your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment.
Please note that you cannot apply discounts to a past appointment that is already completed.
You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.
Our vouchers make great gifts! Feel free to gift it to a friend, coworker, or someone you know.
Otherwise, if we confirm we do not service your area, we will happily offer a refund. Be sure to keep an eye out for updates though and we’ll keep you posted if we add your area in the future.
If something is not done to your expectations, please let us know right away within 24 hours. We’ll send a team of cleaners out to make it right within a 7-day window. If you’re still not happy after our re-clean is completed, we will offer a full refund.
If you’re not happy with your cleaning, please notify us right away within 24 hours. We will come out and re-clean within a 7-day window. If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.
We understand that life happens. If you need to skip or reschedule a booking, we ask that you reach out to us no later than 48 hours in advanced of your scheduled booking.
Please note that for recurring plans, there is a $30 fee for each as this means additional time and effort for our cleaning team at your next appointment.
Sure thing! While on the booking page, select the extras that you would like to add to your service. You can add any relevant notes in the Notes section as well. If you’ve already schedule your booking, simply respond to your confirmation email or log into your account and add comments for anything you would like to be applied to your service. We’ll follow up with any questions.
You can apply a discount or credit to a future appointment by logging into your account at https://maidsandmojocustomers.convertlabs.io and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment.
Please note that you cannot apply your coupon to past appointments that are already completed.
Absolutely. Simply enter your coupon or gift card code into the booking form as you are creating your booking. Your final price will automatically change to reflect your coupon balance. At any time you can log into your account and see the balance on any gift cards you have.
When you book your first service an account is automatically created for you. You’ll receive details via email or text. Simply set up your account, choose your password, and you’re ready to go.
Alternatively, you can create an account and log in at the bottom of our homepage or at this link: https://maidsandmojocustomers.convertlabs.io. This is the same link you’ll use to access your account in future.
You can submit a password change request on the customer login page at https://maidsandmojocustomers.convertlabs.io.
Visit https://maidsandmojocustomers.convertlabs.io to log in and access your account at any time.
Log into your account at https://maidsandmojocustomers.convertlabs.io and update your address in your upcoming booking. Alternatively, you can give us a call at 877-665-2059 and we can update your address for you.
You can submit a password change request on the customer login page at https://maidsandmojocustomers.convertlabs.io.
Log into your account at https://maidsandmojocustomers.convertlabs.io and update your card on file. Your new card will automatically be noted as your default card.
You can view and apply a coupon to a future appointment by logging into your account at https://maidsandmojocustomers.convertlabs.io and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment.
Please note that you cannot apply your coupon to past appointments that are already completed.
We currently provide services to the DMV (within 30 miles of Fairfax County) and Baltimore County areas. This includes:
– Washington DC
– Montgomery County MD
– Baltimore County MD
– Arlington County VA
– Alexandria VA
– Fairfax County VA
– Loudon County
– Prince William County VA
Keep an eye on our website for updates as we expand!
By the way, we are always looking for a few good cleaners to help us expand to more areas in the DMV. If you happen to be someone or know someone, our application is available at bit.ly/ApplyAtMaidsMojo.
When you book your first service an account is automatically created for you. You’ll receive details via email or text. Simply set up your account, choose your password, and you’re ready to go.
Alternatively, you can create an account and log in at the bottom of our homepage or at this link: https://maidsandmojocustomers.convertlabs.io. This is the same link you’ll use to access your account in future.
Simply go to our booking form and schedule your appointment online. Alternatively, you can give us a call if there are any issues at all.
Yes! We are always looking for a few good cleaners to help us service more customers across the DMV.
We are on the lookout for cleaning pros who take pride in making spaces sparkle. You are our ideal candidate if you have experience, a passion for cleanliness, and a commitment to providing exceptional customer service.
If you happen to know someone or be that someone, our application is available at bit.ly/ApplyAtMaidsMojo.
At Maids+Mojo, we don’t compete on being the cheapest, but rather on being among the best. Our pricing reflects the level of care, attention to detail, and premium service experience we deliver every time.
There are some differences you’ll observe when comparing a professional cleaning company like Maids+Mojo to a private individual cleaner. One obvious difference is that the private individual cleaner may charge prices that appear lower than those charged by a cleaning company. But keep in mind potential additional costs and tradeoffs you may experience. A few questions that may be helpful to ask include:
*Note: Depending on the services hired for, total amount, and frequency, you may be subject to payroll taxes and required to issue a W-2 to a private individual cleaner. Maids and Mojo does not presume to know tax law and is not providing tax or legal advice. Please consult the IRS or tax professional for complete details
For bookings: Cleanings are available 8am to 8pm Eastern Time, Monday through Saturday, except holidays. Just choose your desired service(s), date, and time accordingly and our team will be ready to clean!
For customer service: Our Customer Care Team is available to help you 8am to 6pm Eastern Time, Monday through Saturday. Feel free to call, chat, email or message us on social media for help!
We price based on the number of bedrooms and bathrooms in the home. Select the number of each on our booking page and the estimated price is shown instantly on our website.
Yes, we provide all cleaning supplies, products and equipment, unless there is a specific request for a certain service.