If something is not done to your expectations, please let us know right away within 24 hours. We’ll send a team of cleaners out to make it right within a 7-day window. If you’re still not happy after our re-clean is completed, we will offer a full refund.
All of our folks are interviewed and pass a nationwide detailed background check. Only about 10% of the people that apply end up working as a Maids and Mojo certified cleaner
We have three levels of security in place. First off our booking page is protected by extended validation SSL. Secondly, our booking form has it’s own layer of 256 bit security. Third, credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very very seriously.
If you’re not happy with your cleaning, please notify us right away within 24 hours. We will come out and re-clean within a 7-day window. If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.
Yes, they do. We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.
If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it. That’s our promise to you!
For cleanings: Our cleaners are available 8am to 8pm Eastern Time, Monday through Sunday. Just choose your desired service(s), and date and time accordingly and our team will be ready to clean!
For customer service: Our Customer Happiness Team is available to help you 8:30am to 5pm Eastern Time, Monday through Friday. Feel free to call, chat, email or message us on social media for help!
You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.
You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.
We periodically offer discounts to both new and recurring customers, so when you see it, take advantage! You can apply one to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. Please note: You can not apply your coupon to a past appointment that is already completed.
Absolutely. Simply enter your coupon or gift card code into the booking form as you are creating your booking. Your final price will automatically change to reflect your coupon balance. At any time you can log into your account and see the balance on any gift cards you have.
You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.
Our vouchers make great gifts! Feel free to gift it to a friend, coworker, or someone you know.
Otherwise, if we confirm we do not service your area, we will happily offer a refund. Be sure to keep an eye out for updates though and we’ll keep you posted if we add your area in the future.
You can submit a password change request on the customer login page at #
You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right-hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointments that are already completed.
Log into your account and update your address in your upcoming booking. Alternatively, you can give us a call and we will update your address for you.
You can submit a password change request on the customer login page at #
Log into your account at # and update your card on file. Your new card will automatically be noted as your default card.
Simply go to our booking form and schedule your appointment online. Alternatively, you can give us a call if there are any issues at all.
We price based on the number of bedrooms and bathrooms in the home. Select the number of each on our booking page and the estimated price is shown instantly on our website.
We currently provide services to the Northern VA (Virginia) and Washington, DC area. Keep an eye on our website for updates as we expand.
Sure thing. Simply respond to your confirmation email or log into your account and add comments for anything you would like to be applied to your service. We’ll follow up with any questions.
Standard cleaning takes into account everything that involves cleaning a home or apartment. Cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc. We do offer extra services like cleaning inside the fridge and inside the oven, and those can be selected on the booking form when you select service.
When you book your first service an account is automatically created for you. Simply set up your account, choose your password, and you’re ready to go. Alternatively, you can create and log into your account at the bottom of our homepage at this link: #coming soon
Yes, we provide all cleaning supplies, products and equipment, unless there is a specific request for a certain service.